Change to service provisions

Due to the emerging situation of Coronavirus, we need to change the way we provide our services at Cheetham Hill Advice Centre.

From Wednesday 18 March 2020, we will be suspending all our face-to-face services. This means we will have no more drop-in sessions and no face-to-face advice appointments. All advice will be provided over the phone and via Skype.

We are very sad to have to take this step and it has been a very difficult decision. We have our team currently split with some working in the building and some people working from home. We have the capacity for homeworking and so will be able to do this if the situation necessitates it.

You can phone us on 0161 740 8999.

Thank you for bearing with us – we appreciate all the support we have had from clients, the community, partner agencies, commissioners and funders. We hope to reopen our full range of services soon and thank you all for your patience.


42 years ago a group of Cheetham Hill residents came together to give advice to their neighbours and to campaign around rehousing issues. Initially staffed entirely by volunteers in an office above a pub, this small service very quickly became part of the welcoming committee for the area. The group moved into more permanent offices in the basement of the local library to help newly arrived communities and people in the area facing hardship. In the last year the charity’s team helped increase local people’s income by £1.7 million as well as helping people reduce debt and improve their housing.

Charity Registration

The group registered as a charity in 1978 and has had volunteer involvement and leadership as central component ever since. The current board of trustees has over 68 years’ experience as board members on this charity and on any given week there are around 33 years of experience within the frontline volunteer team. Former volunteers have gone on to become paid staff and even long serving trustees. There are more than three times as many volunteers as staff at Cheetham Hill Advice Centre and it this commitment and dedication that has allowed the charity to serve the people of the community for the last 42 years.


CHAC’s oldest volunteer is 63 and he is a volunteer advisor who speaks English and Yoruba. The volunteer who speaks most languages is a 26 year old woman who speaks English, Urdu, Kashmiri, Punjabi and Spanish. The current longest serving frontline volunteers have been volunteering for 8 years and the longest serving Trustee has been on the Board for 28 years.

Our Services

Anyone from the city can come to the centre for advice where they can be welcomed by a volunteer in over 20 languages. The service provides advice in everything from how to pay your council tax bill, to reducing debt, to representation at court for cases of welfare benefits and tax credits. This service is designed for some of the most deprived in our communities and has helped people with over 17,000 problems in the last six years.

Our Clients

The Cheetham Hill area of North Manchester has been home to newly arrived communities for centuries. Generation after generation of people have come to Cheetham Hill and built themselves a life and built the community that exists today. For the past 42 years this community has benefited from the services provided at Cheetham Hill Advice Centre as well as contributing to the large volunteer team who make this work possible.

Recent Report

CHAC had an independent evaluation carried out in the summer of 2019 which found that the charity was delivering a range of important outcomes including:
Increasing people’s financial stability, improving people’s wellbeing and having an impact on the wider strategic arena. You can read the final evaluation report here.



Opening Times

Monday, Tuesday and Thursday

You can drop-in for advice from 9:30 a.m.

We can only see the first 15 people in the queue but will provide information

about other services to everyone else


We see people by appointment at other times


We also provide advice at other venues across the city - please call us for details


For telephone advice call Citizens Advice Manchester on 03444 111 222
Their telephone helpline is open Monday to Friday from 9.30 a.m to 5.00 p.m.


Find us

Privacy Policy

You can read the CHAC Privacy policy here.

Contact Us

0161 740 8999

 Fax: 0161 720 9231

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