Change to service provisions

Due to the emerging situation of Coronavirus, we need to change the way we provide our services at Cheetham Hill Advice Centre.

From Wednesday 18 March 2020, we will be suspending all our face-to-face services. This means we will have no more drop-in sessions and no face-to-face advice appointments. All advice will be provided over the phone and via Skype.

We are very sad to have to take this step and it has been a very difficult decision. We have our team currently split with some working in the building and some people working from home. We have the capacity for homeworking and so will be able to do this if the situation necessitates it.

You can phone us on 0161 740 8999.

Thank you for bearing with us – we appreciate all the support we have had from clients, the community, partner agencies, commissioners and funders. We hope to reopen our full range of services soon and thank you all for your patience.

Manchester Volunteer Advice Partnership


We are excited to be a partner with 4 other charities funded by the Big Lottery to provide free training to Manchester residents who want to volunteer in our advice and support services. The other partner organisations are Manchester Mind, Greater Manchester Immigration Aid Unit (GMIAU), Centrepoint-YPSF, Manchester Refugee Support Network.

Information sessions are being held in April for the next 9 day training programme commencing on Wednesday 2nd May 2018. Volunteers need to commit to one full day training and half day placement per week for 9 weeks in their chosen agency. Following successful completion of the course you are expected to be available to volunteer for at least half a day a week (4 hours).


CHAC needs volunteers to fill the following roles:


  • Receptionist
  • Trainee Adviser - help challenge unfair welfare benefit decisions; negotiate with creditors to help people resolve debt problems
  • Digital Support Worker - help people make Universal Credit and other online benefit applications and register and bid for social housing
  • Casework Support Assistant - help Advisers to undertake a variety of tasks to progress cases and gather feedback from clients
  • Interpreter - we're particularly looking for people who speak Urdu, Farsi, Arabic, Tigrina, and various Eastern & Central European languages
  • Assist people to access local services e.g. health, education, employment support

To find out more or to come along and meet us at one of the Information sessions in April, please contact Dawn Kaveney:
Mobile: 07921 464609 or Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


What we need from our volunteers

CHAC2015 DSC 8167

  • be able to complete the full training programme
  • be committed to continue to learn and develop
  • be able to volunteer for at least 4 hours per week
  • be punctual and reliable
  • be able to communicate well in English
  • support CHAC's aims, values and beliefs
  • be friendly, welcoming and approachable

What you'll get:

  • Free training and experiential learning programme
  • Day-to-day supervision by experienced advice supervisers
  • On-going support and training plus regular volunteer meetings and volunteer recognition events
  • Travel and other expenses

Opening Times

Monday, Tuesday and Thursday

You can drop-in for advice from 9:30 a.m.

We can only see the first 15 people in the queue but will provide information

about other services to everyone else


We see people by appointment at other times


We also provide advice at other venues across the city - please call us for details


For telephone advice call Citizens Advice Manchester on 03444 111 222
Their telephone helpline is open Monday to Friday from 9.30 a.m to 5.00 p.m.


Find us

Privacy Policy

You can read the CHAC Privacy policy here.

Contact Us

0161 740 8999

 Fax: 0161 720 9231

manchester council logo OISC logo AQS logohi big e min blkPeterKershawTrust.jpgNorthWestLegalSupportTrust.jpg

We use cookies to improve our website and your experience when using it. Cookies used for the essential operation of the site have already been set. To find out more about the cookies we use and how to delete them, see our Privacy Policy.

I accept cookies from this site