Contact Us

We have appointments available Monday to Friday along with sessions to make appointments or drop off documents on Monday, Tuesday, Wednesday and Thursday between 10am and 1pm.

We can provide advice in ten languages and can also arrange interpreters when needed.

You can telephone, text or email us also.

Manchester Volunteer Advice Partnership


We are excited to be a partner with other organisations funded by the Big Lottery to provide free training to Manchester residents who want to volunteer in our advice and support services. The other partner organisations are Manchester Mind, Greater Manchester Immigration Aid Unit (GMIAU), Manchester Refugee Support Network and Manchester City Council.

The courses are run for 9 weeks and there are several of these throughout the year.


CHAC needs volunteers to fill the following roles:


  • Receptionist
  • Trainee Adviser - help challenge unfair welfare benefit decisions; negotiate with creditors to help people resolve debt problems
  • Digital Support Worker - help people make Universal Credit and other online benefit applications and register and bid for social housing
  • Casework Support Assistant - help Advisers to undertake a variety of tasks to progress cases and gather feedback from clients
  • Interpreter - we're particularly looking for people who speak Urdu, Farsi, Arabic, Tigrina, and various Eastern & Central European languages
  • Assist people to access local services e.g. health, education, employment support

If you would like to volunteer, please contact our Advice and Volunteer Manager Karen, please email: This email address is being protected from spambots. You need JavaScript enabled to view it.


What we need from our volunteers

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  • be able to complete the full training programme
  • be committed to continue to learn and develop
  • be able to volunteer for at least 3-4 hours per week
  • be punctual and reliable
  • be able to communicate well in English
  • support CHAC's aims, values and beliefs
  • be friendly, welcoming and approachable

What you'll get:

  • Free training and experiential learning programme
  • Day-to-day supervision by experienced advice supervisers
  • On-going support and training plus regular volunteer meetings and volunteer recognition events
  • Travel and other expenses
  • Access to our employee benefit scheme

Opening Times

We are open
Monday to Friday


0161 740 8999




07823 495 307



We can provide advice in Arabic, Urdu, Pushto, Punjabi, German, Cantonese, Mandarin, Malay, Bahasa, Hakka and English.

We can also provide advice in other languages via an interpreter.


You can read CHAC's policies here:

Contact Us

0161 740 8999

 Fax: 0161 720 9231

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