We are currently providing advice over the phone - 0161 740 8999

We can advice you over the phone. We can provide advice in ten languages and can also arrange interpreters when needed. Please phone to speak to us. If you cannot phone then you can also text or email if that is easier. We can phone you back so we are paying for the call.

We still offer our full range of advice and casework. We are also providing advice about your rights that are specific to the situation with lockdown and Covid-19.

Manchester Volunteer Advice Partnership


We are excited to be a partner with 4 other charities funded by the Big Lottery to provide free training to Manchester residents who want to volunteer in our advice and support services. The other partner organisations are Manchester Mind, Greater Manchester Immigration Aid Unit (GMIAU), Centrepoint-YPSF, Manchester Refugee Support Network.

Information sessions are being held in April for the next 9 day training programme commencing on Wednesday 2nd May 2018. Volunteers need to commit to one full day training and half day placement per week for 9 weeks in their chosen agency. Following successful completion of the course you are expected to be available to volunteer for at least half a day a week (4 hours).


CHAC needs volunteers to fill the following roles:


  • Receptionist
  • Trainee Adviser - help challenge unfair welfare benefit decisions; negotiate with creditors to help people resolve debt problems
  • Digital Support Worker - help people make Universal Credit and other online benefit applications and register and bid for social housing
  • Casework Support Assistant - help Advisers to undertake a variety of tasks to progress cases and gather feedback from clients
  • Interpreter - we're particularly looking for people who speak Urdu, Farsi, Arabic, Tigrina, and various Eastern & Central European languages
  • Assist people to access local services e.g. health, education, employment support

To find out more or to come along and meet us at one of the Information sessions in April, please contact Dawn Kaveney:
Mobile: 07921 464609 or Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


What we need from our volunteers

CHAC2015 DSC 8167

  • be able to complete the full training programme
  • be committed to continue to learn and develop
  • be able to volunteer for at least 4 hours per week
  • be punctual and reliable
  • be able to communicate well in English
  • support CHAC's aims, values and beliefs
  • be friendly, welcoming and approachable

What you'll get:

  • Free training and experiential learning programme
  • Day-to-day supervision by experienced advice supervisers
  • On-going support and training plus regular volunteer meetings and volunteer recognition events
  • Travel and other expenses

Opening Times

We are open
Monday to Friday


0161 740 8999




07823 495 307



We can provide advice in Urdu, Pushto, Punjabi, German, Cantonese, Mandarin, Malay, Bahasa, Hakka and English.

We can also provide advice in other languages via an interpreter.

Privacy Policy

You can read the CHAC Privacy policy here.

Covid Risk Assessment

Click here to read our Covid-19 Risk Assessment.

Contact Us

0161 740 8999

 Fax: 0161 720 9231

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