Manchester Volunteer Advice Partnership


CHAC is excited to be part of a partnership of 5 voluntary organisations funded by the Big Lottery for 3 years to provide free training and support to Manchester residents who want to volunteer in our advice and support services. The partner organisations are Manchester Mind, Greater Manchester Immigration Aid Unit (GMIAU), Centrepoint-YPSF, Manchester Refugee Support Network, as well as CHAC.

Recruitment is currently taking place and there are Information sessions being held at Centrepoint-YPSF on 14th September 10-12noon, 21st September 2-4pm, 29th September 10-12noon, and 2nd October 10-12noon & 2-4pm, where you can find out more details.

CHAC needs volunteers to fill the following roles:


  • Receptionist
  • Trainee Adviser - help challenge unfair welfare benefit decisions; negotiate with creditors to help people resolve debt problems
  • Digital Support Worker - help people make online benefit applications and register and bid for social housing
  • Casework Support Assistant - help Advisers to undertake a variety of tasks to progress cases and gather feedback from clients
  • Interpreter - we're particularly looking for people who speak Urdu, Farsi, Arabic, Tigrina, and various Eastern & Central European languages
  • Assist people to access local services e.g. health, education, employment support
  • Accompany people to appointments (DBS check required)

For more information, and to get a volunteer application form, please contact Dawn by:
Mobile: 07921 464609 or Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


What we need from our volunteers

CHAC2015 DSC 8167

  • be able to complete the full training programme
  • be committed to continue to learn and develop
  • be able to volunteer for at least 4 hours per week
  • be punctual and reliable
  • be able to communicate well in English
  • support CHAC's aims and principles
  • be friendly, welcoming and approachable

What you'll get:

  • Free training and experiential learning programme
  • Day-to-day supervision by advice supervisers
  • On-going support and training
  • Travel and other expenses
English Arabic French Russian Spanish Urdu

Opening Times

Monday, Tuesday and Thursday

You can drop-in for advice from 9:30 a.m.

We can only see the first 15 people in the queue but will provide information

about other services to everyone else


We see people by appointment at other times


                                                                                         We also provide advice at other venues across the city - please call us for details


For telephone advice call Citizens Advice Manchester on 03444 111 222

                                                                                       Their telephone helpline is open Monday to Friday from 9.30 a.m to 5.00 p.m.





Find us

Contact Us

0161 740 8999

 Fax: 0161 720 9231

manchester council logo AQS logohi big e min blkUtd Utilities Trust Fund Logo

We use cookies to improve our website and your experience when using it. Cookies used for the essential operation of the site have already been set. To find out more about the cookies we use and how to delete them, see our Privacy Policy.

I accept cookies from this site