Contact Us

We have appointments available Monday to Friday along with sessions to make appointments or drop off documents on Monday, Tuesday, Wednesday and Thursday between 10am and 1pm.

We can provide advice in ten languages and can also arrange interpreters when needed.

You can telephone, text or email us also.


We are an independent neighbourhood advice centre, established in 1977.

We provide confidential help, advice and support to local residents in Cheetham and Crumpsall and across Manchester.

Unfortunately we are unable to assist residents outside of Manchester, such as Trafford, Salford, Bury, Tameside, Stockport or outside of Manchester.

We provide advice on a wide range of subjects including:

  • Welfare Benefits
  • Money & Debt
  • Housing/Homelessness
  • Consumer and employment problems
  • Getting into work
  • Access to adult learning, training and volunteering
  • Immigration/Nationality issues (we are registered with OISC to provide Level 1 advice)
  • Access to Education, Health and other statutory services
  • Information about other local services and opportunities

In providing residents with clear and comprehensive advice and support, we empower them to make their own choices and decisions about their lives, to bring about lasting change and improvements in their standard of living and general health and wellbeing.


About Us

We are managed by a voluntary Management Committee which consists of local residents and individuals interested in our particular scope of work or the area in which we operate.

We regularly recruit and train local people as volunteers, enabling them to undertake a range of roles e.g. to give advice, provide interpreting or carry out administration work.


As an active member of the voluntary sector in Manchester we work collaboratively with many local agencies and have strong relationships with national and statutory organisations, all of which helps us to keep up to date with relevant issues and information and enables us to refer residents to the most appropriate types of help and support.


Our advice services are funded by Manchester City Council, the Big Lottery Reaching Communities Fund, United Utilities and the Henry Smith Charity and Volunteer Expenses are funded by The Peter Kershaw Trust.

We are a member of Advice UK and hold the Advice Quality Standard.


Opening Times

We are open
Monday to Friday


0161 740 8999




07823 495 307



We can provide advice in Arabic, Urdu, Pushto, Punjabi, German, Cantonese, Mandarin, Malay, Bahasa, Hakka and English.

We can also provide advice in other languages via an interpreter.


You can read CHAC's policies here:

Contact Us

0161 740 8999

 Fax: 0161 720 9231

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