Change to service provisions

Due to the emerging situation of Coronavirus, we need to change the way we provide our services at Cheetham Hill Advice Centre.

From Wednesday 18 March 2020, we will be suspending all our face-to-face services. This means we will have no more drop-in sessions and no face-to-face advice appointments. All advice will be provided over the phone and via Skype.

We are very sad to have to take this step and it has been a very difficult decision. We have our team currently split with some working in the building and some people working from home. We have the capacity for homeworking and so will be able to do this if the situation necessitates it.

You can phone us on 0161 740 8999.

Thank you for bearing with us – we appreciate all the support we have had from clients, the community, partner agencies, commissioners and funders. We hope to reopen our full range of services soon and thank you all for your patience.


We are an independent neighbourhood advice centre, established in 1977.

We provide confidential help, advice and support to local residents in Cheetham and Crumpsall and across Manchester.

We provide advice on a wide range of subjects including:

  • Welfare Benefits
  • Money & Debt
  • Housing/Homelessness
  • Consumer and employment problems
  • Getting into work
  • Access to adult learning, training and volunteering
  • Immigration/Nationality issues (we are registered with OISC to provide Level 1 advice)
  • Access to Education, Health and other statutory services
  • Information about other local services and opportunities 

In providing residents with clear and comprehensive advice and support, we empower them to make their own choices and decisions about their lives, to bring about lasting change and improvements in their standard of living and general health and wellbeing.


About Us

We are managed by a voluntary Management Committee which consists of local residents and individuals interested in our particular scope of work or the area in which we operate.

We regularly recruit and train local people as volunteers, enabling them to undertake a range of roles e.g. to give advice, provide interpreting or carry out administration work.


As an active member of the voluntary sector in Manchester we work collaboratively with many local agencies and have strong relationships with national and statutory organisations, all of which helps us to keep up to date with relevant issues and information and enables us to refer residents to the most appropriate types of help and support.


Our advice services are funded by Manchester City Council, the Big Lottery Reaching Communities Fund, and the Henry Smith Charity and Volunteer Expenses are funded by The Peter Kershaw Trust.

We are a member of Advice UK and hold the Advice Quality Standard.


Opening Times

Monday, Tuesday and Thursday

You can drop-in for advice from 9:30 a.m.

We can only see the first 15 people in the queue but will provide information

about other services to everyone else


We see people by appointment at other times


We also provide advice at other venues across the city - please call us for details


For telephone advice call Citizens Advice Manchester on 03444 111 222
Their telephone helpline is open Monday to Friday from 9.30 a.m to 5.00 p.m.


Find us

Privacy Policy

You can read the CHAC Privacy policy here.

Contact Us

0161 740 8999

 Fax: 0161 720 9231

manchester council logo OISC logo AQS logohi big e min blkPeterKershawTrust.jpgNorthWestLegalSupportTrust.jpg

We use cookies to improve our website and your experience when using it. Cookies used for the essential operation of the site have already been set. To find out more about the cookies we use and how to delete them, see our Privacy Policy.

I accept cookies from this site